Terms and Conditions

Man and Van Whitechapel Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Whitechapel provides removal and related services to private and business customers. By making a booking, you agree that these Terms and Conditions form the contract between you and Man and Van Whitechapel for any services we supply.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the person, firm or organisation that makes the booking for services, or on whose behalf the booking is made.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, unpacking, or related services provided by Man and Van Whitechapel.

Goods means the items, belongings, furniture, equipment or other property which are the subject of the services.

Contract means the agreement between Man and Van Whitechapel and the Customer incorporating these Terms and Conditions.

2. Scope of Services

Man and Van Whitechapel provides man and van and removal services for domestic and commercial customers. Services may include the loading, transportation and unloading of goods, and by separate agreement may include packing, unpacking, or short-distance internal moves.

The precise scope of the services for each job, including the collection and delivery addresses, expected timings, vehicle size, and any additional labour, will be confirmed at the time of booking based on the information you provide.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the goods, access conditions, addresses, timing, and any special requirements. Quotations are based on the details you supply and may be revised if the information is incomplete or incorrect.

3.2 A booking is only confirmed when we have accepted your request for services and you have accepted the quoted price or agreed rate. We may confirm acceptance verbally or in writing, including by digital message or online confirmation.

3.3 You are responsible for ensuring that all details provided at the time of booking are complete and accurate, including addresses, contact details, parking information, floor levels, access restrictions, and the approximate quantity and type of goods.

3.4 If on arrival the job materially differs from the information supplied at booking, we may adjust the price, alter the services, or decline to carry out all or part of the work. Any additional time, distance, labour or services required may be charged at our prevailing rates.

4. Access, Parking and Preparation

4.1 You must arrange and, where necessary, pay for suitable parking and access for our vehicle at both collection and delivery locations. Any parking charges or fines incurred as a result of insufficient arrangements may be added to your final bill.

4.2 You must ensure that there is safe and adequate access for our staff to load and unload your goods, including clear pathways, stairways and lifts where applicable.

4.3 You are responsible for preparing your goods for transport unless packing services have been agreed. This includes safely disconnecting appliances, emptying fridges and freezers, dismantling large items where necessary, and ensuring that all boxes and containers are securely packed and closed.

5. Quotation and Pricing

5.1 Quotations may be provided as a fixed price or based on hourly rates with a minimum booking period. The method will be made clear at the time of booking.

5.2 Fixed price quotations are based on the information you provide and are valid for a limited period, which will be indicated at the time of issue. We may revise a quotation if:

a) the job details change, including addresses, access, timing, or volume of goods;

b) the job is delayed due to circumstances beyond our control; or

c) additional services are requested that were not included in the original quotation.

5.3 Hourly rate bookings are charged from the agreed start time or actual arrival time (whichever is later), until completion of the job. Waiting time caused by delays outside our control may be charged at the same hourly rate.

6. Payments

6.1 Unless otherwise agreed, payment is due in full on completion of the services on the same day. We may require part or full payment in advance for certain bookings, including larger or long-distance removals.

6.2 We may accept various forms of payment, such as cash, bank transfer or card payment, subject to availability at the time of booking. You are responsible for ensuring that cleared funds are available when payment is due.

6.3 All prices are quoted in pounds sterling and, unless explicitly stated, are exclusive of any parking fees, tolls, congestion charges, or additional expenses arising directly from the delivery of the services. Such costs may be added to the final invoice.

6.4 If payment is not made when due, we reserve the right to:

a) charge reasonable interest on overdue amounts; and

b) retain possession of your goods under a lien until full payment, including any interest and costs, has been received.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by giving us as much notice as possible. Any cancellation or amendment must be clearly communicated to us.

7.2 We reserve the right to apply the following cancellation charges:

a) If you cancel more than 48 hours before the scheduled start time, no cancellation fee may be charged, or only reasonable administrative charges may apply.

b) If you cancel between 24 and 48 hours before the scheduled start time, we may charge up to 50 percent of the quoted price.

c) If you cancel less than 24 hours before the scheduled start time, or fail to be present when we arrive, we may charge up to 100 percent of the quoted price.

7.3 If you request changes to the time, date, or scope of services, we will try to accommodate these but cannot guarantee availability. Changes may result in an adjustment to the price.

7.4 We may cancel or postpone the services due to circumstances beyond our reasonable control, including but not limited to severe weather, accidents, vehicle breakdown, illness, or emergency incidents. In such cases, our liability will be limited to a rescheduled appointment or, where not possible, a refund of any advance payment received for the affected services.

8. Customer Responsibilities

8.1 You must be present, or ensure that an authorised representative is present, at collection and delivery addresses to direct the work, confirm which items are to be moved, and sign any relevant documents.

8.2 You must ensure that all goods to be moved are your property or that you have full authority from the owner to move them. You agree to indemnify us against any claim brought by a third party in relation to ownership of the goods.

8.3 You must not ask our staff to move or transport any prohibited or unsafe items including, but not limited to, illegal goods, firearms, flammable or explosive materials, hazardous chemicals, or perishable items which may cause damage or contamination.

9. Goods Excluded or Carried at Owner’s Risk

9.1 We do not accept liability for loss or damage to certain items unless specifically agreed in writing. These may include, but are not limited to, jewellery, precious metals, money, important documents, antiques, artworks, collections, plants, animals, and delicate electronic equipment.

9.2 If you choose to include such goods in the move without prior written agreement and appropriate protection, they will be carried entirely at your own risk.

10. Liability and Limitations

10.1 We will take reasonable care in handling and transporting your goods. However, our liability for loss or damage is subject to the limitations set out in this section.

10.2 We will not be liable for:

a) loss or damage arising from your failure to adequately pack, protect, or secure items, unless we have provided the packing service;

b) damage to furniture or items that require dismantling or reassembly, unless this was carried out by our staff and the damage was due to our negligence;

c) loss or damage caused by normal wear and tear, inherent defects, or pre-existing weaknesses in the goods;

d) loss or damage caused by atmospheric or climatic conditions, including damp, mould, rust, or temperature changes;

e) damage to property resulting from moving items through narrow or awkward spaces where you have requested us to proceed against our advice.

10.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement or repair cost for the affected items, subject to any specific limitations communicated before the job.

10.4 We will not be liable for any indirect or consequential loss, including loss of profits, loss of use, or loss of opportunity, arising from or in connection with the services.

10.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

11. Claims and Complaints

11.1 You should inspect your goods and property as soon as reasonably possible after completion of the services. Any visible loss or damage believed to have been caused by us must be reported to us as soon as practicable, and in any event within a reasonable time.

11.2 When making a claim, you should provide supporting information, such as photographs and a description of the issue. We may request additional details to assess the claim.

11.3 We will review any complaint or claim in good faith. Where we accept liability, we may at our option repair the item, replace it with similar goods, or make a financial settlement up to the applicable limit of liability.

12. Waste and Disposal Regulations

12.1 Man and Van Whitechapel operates in accordance with applicable UK waste and environmental regulations. We do not carry out unlawful tipping or disposal of waste.

12.2 We are not a general waste carrier unless specifically agreed as part of a lawful waste removal service. Any request for disposal of items must be discussed and agreed in advance, and additional charges may apply.

12.3 You must not ask us to remove or dispose of hazardous, controlled or prohibited waste, including chemicals, asbestos, medical waste, or any materials that require specialist handling or licensing. If such items are discovered, we reserve the right to refuse to move them and may charge for any time lost.

12.4 You remain responsible for ensuring that any items you ask us to remove are lawful to transport and dispose of and that you have appropriate authority to do so.

13. Delays and Events Beyond Our Control

13.1 We will make reasonable efforts to carry out the services at the agreed time and date. However, arrival and completion times are estimates only and may be affected by traffic, road closures, accidents, weather, or other circumstances beyond our control.

13.2 We will not be liable for delays or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control. In such cases, we will attempt to minimise disruption and complete the work as soon as reasonably practicable.

14. Insurance

14.1 We maintain appropriate insurance cover for our business operations in accordance with UK requirements. Details of our insurance may be made available on request.

14.2 Our insurance does not replace your own contents or business insurance. You are encouraged to ensure that your own policies cover your goods during transit and handling.

15. Privacy and Data Protection

15.1 We will collect and use your personal information only for the purpose of providing our services, managing bookings, processing payments, and communicating with you about your removal or related matters.

15.2 We will take reasonable steps to keep your personal information secure and will not share your data with third parties except where necessary to perform the services, comply with legal obligations, or with your consent.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

17. General Provisions

17.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.

17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.

17.4 Nothing in these Terms and Conditions is intended to confer any rights on any third party, whether under the Contracts Rights of Third Parties Act 1999 or otherwise.



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Expert Man and Van Whitechapel Services at Consistently Low Prices in E1!

We are not like any other man and van service in E1. For starters, we provide a lot more in removal services than any other firm. Also, we highly prioritize customer satisfaction and try our best, in whatever way, to ensure that you get what you need. So whether you want to organize the move on a weekend or want to reschedule the date to another day, we are always happy to accommodate you. Additionally, our man and van Whitechapel rates are extremely nominal, ensuring that the move does not empty out your wallet.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Whitechapel Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 35 Commercial Rd
Postal code: E1 1LD
City: London
Country: United Kingdom

Latitude: 51.5152060 Longitude: -0.0679050
E-mail:
[email protected]

Web:
Description: Take a rest and leave the whole man and van moving process in Whitechapel, E1 in our safe hands! You can easily reach us by phone!
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